Beschreibung
SAP QMID
2621
Einsatzort
42103 Wuppertal, Deutschland
Branche
IT
Job-Typ
freie Mitarbeit
Datum Beginn
asap
Dauer
3 Monate
Beschreibung
Projektkurzbeschreibung: Development SAP Template for Automotive Supplier
Aufgabenbeschreibung: * Supplier related QM o Supplier Material Rejection Report (SMRR):
In case of product quality issues supplier material rejection reports are created, which contain all important details on the incident (e.g. supplier name, supplier code, material, delivery date, etc.). These SMRRs flow into the evaluation of a supplier and automatically lower the chance that the supplier is awarded business in the future.
o Discrepancy Material Reports (DMR):
Besides SMRRs, which address product-quality issues, the customermay also face issues with the logistics performance of a supplier. Examples : early/late delivery, over-/under-delivery and no/wrong label. In case of such issues the customer create a discrepancy material report. This type of report flows, similar to SMMRs, into the supplier evaluation and may hinder the supplier to be awarded business the next time.
o 4D/8D-Reports:
Documenting the resolution of issues is done using 4 or 8 disciplines (4/8D-reports) o Management Quality Rejects (MQRs):
If a supplier constantly fails to deliver good quality (product, as well as logistics), the customer triggers management quality rejects. These rejects are an instrument of escalation and the management thereof. The customer makes use of three levels of MQRs, of which the first is on department head-level, the second on plant-management-level and the third and last/highest on Vice President-level, i.e. reaches corporate-level.
o Incoming Goods Inspection:
According to industry-standard and due to the low cost-benefit-ratio,normally no inspections on incoming goods are done. This means that once the supply chain is established, all inbound deliveries are set to skip-lots. It is only that when issues occur, an inbound inspection is triggered. If a supplier proofs for a predefined number of times to be able to deliver quality again, skip-lots are activated again until the next incident occurs.
o Return To Vendor:
A return to vendor is a follow-up process on a SMRR/DMR. If the delivered goods do not meet quality requirements or for instance the quantity doesn 19t match the ordered number, the return of goods to the vendor is initiated.
o Supplier Charge Back:
Supplier charge backs cover the costs that have occurred in addition to the regular material cost at for instance a return to vendor. Example for costs charged back could be freight cost, sorting cost, administrative fee, etc.
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* Internal QM
o Statistical Process Control (SPC):
Statistical process control (SPC) is used at workplaces to early alarm in case that a process starts becoming unstable. Shewhart diagrams used for SPC contain a central line, an upper and a lower control limit and enable the quality department to figure out, if certain trends occur that might lead to a product quality issue. The system shall decide automatically, when it is required to record the values/dimensions defined as critical-to-quality upfront and hand-over that data to the manufacturing execution systems (MES) on the shop-floor. After the production step, the MES shall feedback the result for SPC.
o Q-Gate/EOL:
In order to measure its internal performance end-of-line-checks (EOL) are conducted, which equals a final goods inspection. In case that a customer requests an additional control, Quality gates are implemented. One Q-gate could be a final goods inspection conducted by a third-party.
o MEQ Quality Dash boards (Manufacturing engineering quality):
Standard Quality reporting on shop floor level (MEQ Boards) present the internal Quality performance (internal KPI´s) o Internal / External
Containments:
Containments are additional work steps (costs are not budgeted in standard costs) to ensure that design intend/ specifications are met. Containments costs are divided up to consumption material and labor and can be performed by internal JCI staff (internal containment) or 3rd party companies (external containment). Containments need to be planned, approved and documented. A corrective action (exit criteria) plan has to be established o Internal plant issues:
The customer has the need, similar to customer/supplier issues, to capture and evaluate internal complaints as well as to define the respective corrective actions. The reasons for internal issues could be internal/external product audits (JIT) or main errors which can be found at the product final inspection. Furthermore, it is possible that scrap, rework or issues according to the used tools results in internal issues.
The collection of a internal issue can be effected by different organization units
* Customer related QM
o Claims- & Returns With Link to Customer Portals
Some customers make use of customer portals. These portals are used to let know that there has been an issue product- or logistics-wise. If an incident occurs, the customer gives instructions on which countermeasures have to be taken (4/8D-report, chargeback, etc.).
o Claims- & Returns With Link to SMRR:
In case that the core of a customer complaint can be traced back to a supplier, an SMRR is created and reference to the customer 19s SMRR. The remainder of the process works just like described in the SMRR-process.
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