Beschreibung
Our client is a global market leader and is one of the largest building materials producers worldwide, which is a publicly traded and listed on the DAX .The company was founded in 1873, and was until the late 60s worked exclusively in Southern Germany. Today the company's international activities are conducted locally in six strategic areas of operational responsibility. Our client employs around 53 400 employees at 2,500 locations in more than 40 countries.
The range of our customer consists of ready-mixed concrete, cement, various concrete products, aggregates, limestone, lime, mortar, screeds, and chemical products. In the context of permanent employment we are looking for our client at the earliest possible stage one:
Senior Technical Specialist Voice & Video Solutions (f/m)
Ihre Aufgaben
Acts as the focal point for all Global activities involving voice communications
Act as Technical Owner for global Voice and Video technologies. Is Lead architect for Voice and Video solutions incl. applications and is responsible for a professional lifecycle management
Directs technical implementations (through vendors) to interconnect existing qualified Voice and Video systems
Manage projects in the deployment of Voice communication infrastructure in the areas:
PBX and Call Control Servers, ACD for Call Centers, Order Desks and Shared Services
IP Telephony (VoIP) integration with Global WAN and LAN groups
Integration of future technologies including Unified Communications, Mobiles etc.
Video technologies supporting Video Conferencing, Surveillance, and Video on Demand
Creates Voice and Video Services. Develops support processes and practices for contracts, licensing and maintenance programs
Uses ITIL (V3) and quality management technologies to continuously improve IT processes
Tests disaster recovery plans to ensure adequate resiliency of voice systems prior within EMEA and ASIA and secondary supports NAM
Works closely with the operational staffs of the Service Desk and the Service Delivery Organization to provide knowledge transfer and transition for operational support
Manages the Voice and Video cost structures
Periodically audits Global Wireline and Wireless invoices to validate procedures and benchmarks
Participates in development of Global I
Fachliche Anforderungen
Minimum of at least 5 years experience in deploying and providing Voice and Video solutions
Preferred 2 years experience with vendor management
Demonstrable experience developing and implementing technological solutions as a service.
Experience should include VoIP technologies using SIP, SIP trunking in complex networks
Experience with service operation of complex VoiP & Video enabled networks.
Speaking german is a must
An advantage will be good skills with Microsoft OCS/Lync incl. interworking with other IP systems from Siemens and Cisco
Associates Degree – Communications (ie. Technical), Computer Science, Information Technology or demonstrable experience in these fields
Persönliche Anforderungen
Excellent communication and interpersonal skills required; able to work well in the overall team and provide the necessary leadership to motivate resources. Customer focused and service orientated
Willingness to travel globally
Our client is an attractive international employer that offers all over the world promising career opportunities in different business areas.
You can expect an exciting and challenging job with responsibility from day one, and good personal development opportunities.
Ansprechpartner Projektdaten
Kea Kuthan
Tel:
Fax:
eMail:
Projekt: 7023KK
Ort: Rhein-Neckar Gebiet
Beginn: ASAP
Dauer: Festanstellung