Beschreibung
Our client is a global market leader and is one of the largest building materials producers worldwide, which is a publicly traded and listed on the DAX .The company was founded in 1873, and was until the late 60s worked exclusively in Southern Germany. Today the company's international activities are conducted locally in six strategic areas of operational responsibility. Our client employs around 53 400 employees at 2,500 locations in more than 40 countries.
The range of our customer consists of ready-mixed concrete, cement, various concrete products, aggregates, limestone, lime, mortar, screeds, and chemical products. In the context of permanent employment we are looking for our client at the earliest possible stage one:
Senior Technical Specialist Voice & Mobile Solutions (f/m)
Ihre Aufgaben
Acts as the focal point for all Global activities involving voice communications
Acts as a Technical Owner for global Voice & Mobile solutions technologies and is one of the lead architects for Voice and Mobile solutions globally and supports the current Technical Owner for Mobiles and MEM support
Responsible for a professional lifecycle management of the entire environment of Voice/Mobile solutions and applications.
Responsible for global TEM (Telecom Expense Management)
Directs technical implementations (through vendors) to interconnect existing qualified Voice and Mobile solutions
Manage projects in the deployment of Voice communication infrastructure in the areas:
PBX and Call Control Servers, ACD for Call Centers, Order Desks and Shared Services
IP Telephony (VoIP) integration with Global WAN and LAN groups
Integration of future technologies including Unified Communications, Mobiles solutions like One number service etc.
Creates Voice and mobile services. Develops support processes and practices for contracts, licensing and maintenance programs
Monitors compliance to support contracts, licensing and maintenance programs
Manages supplier services and monitors compliance with requirements
Remains cognizant of the marketplace, key suppliers and their product direction
Uses ITIL (V3) and quality management technologies to continuously improve IT processes
Works closely with the operational staffs of the Service Desk and the Service Delivery Organiza
Fachliche Anforderungen
Minimum of at least 4 years in deploying and providing Voice & Mobile services incl. Voice applications
Preferred 2-3 years experience with global vendor management to fully support TEM
Demonstrable experience developing and implementing technological solutions and services
Experience should include VoIP technologies using SIP, SIP trunking in complex networks, have Business application (like SAP) integration done successfully.
Experience with service operation of complex VoiP/ Video and wireless enabled networks
An advantage will be good skills with Microsoft OCS and Lync incl. interworking with other IP systems from Siemens and Cisco
Associates Degree – Communications (ie. Technical), Computer Science, Information Technology or demonstrable experience in these fields
Persönliche Anforderungen
Excellent communication and interpersonal skills required; able to work well in the overall team and provide the necessary leadership to motivate resources. Customer focused and service orientated
Willingness to travel globally
Our client is an attractive international employer that offers all over the world promising career opportunities in different business areas.
You can expect an exciting and challenging job with responsibility from day one, and good personal development opportunities.
Ansprechpartner Projektdaten
Banu Basisik
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Fax:
eMail:
Projekt: 7024BB
Ort: Rhein-Neckar Gebiet
Beginn: ASAP
Dauer: Festanstellung