Desktop Support Engineer (m/f/d) --- Hamburg

Beschreibung

Tätigkeitenbeschreibung
For a customer in Hamburg we are currently looking for a

Desktop Support Engineer (m/f/d)

Role description
- Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner


Skills required
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office, Adobe, Java etc.
- Good working knowledge of Operating systems such as Windows and Mac related software and applications
- Good experience in End user device hardware and software troubleshooting
- Good experience of supporting devices such as printers, meeting room equipment’s.
- Knowledge of mobile devices in particular iPhone and iPad
- Experience in building, configuring, replacing and troubleshooting EUC hardware components
- Awareness of data backup principle
- Familiarity of Virtual, MDM, Citrix, VPN environment
- Basic knowledge and familiarity with devices in Network and compute environment

Reference: 3763
Location: Hamburg
Workload: Full time
Employment: Freelancer
Start: ASAP
Duration: 12 months + Option

Would this position be of interest to you? If so, please send me your CV
by e-mail () and I will be delighted to discuss it further with you.

If you have any questions about this role, or want to find out more, please do not hesitate to contact me. I look forward to speaking to you.

Thanks and best regards,

Anne-Katrin Loth
Senior Recruitment Consultant
 
SECUSTAFF GmbH



SECUSTAFF
Secure Staffing.