Beschreibung
- Provide operational leadership and direction to the group of data center operators
- Manage shift schedules and on-call duty responsibilities
- Resolve complex issues and constantly drive operational excellence
- Manage data center technical resources through task assignments based on our ticketing tool
- Provide subject matter expertise in networking, Intel platforms and storage
- Work independently and coordinate with other international team members and teams
- Create standard operation procedures and articles
- Develop and implement a KPI based quality management system
- Provide management reports, incident reports and other facility metrics
- Manage shift schedules, participate in on-call rotation, and provide after-hours support as needed
- Provide creative solutions to reoccurring problems and capacity demands
- Mentor and develop junior staff
- Minimum 5 years of overall IT experience, of which at least 2 year experience in managing a Data Centre environment
- Experience of working for an organization supporting 5000+ users
- Minimum 3 year experience of operating at least one of the following systems: Microsoft Windows Server / AD and Red Hat Enterprise Linux 5
- Excellent understanding of HP Blade and Server technologies
- Working knowledge of HVAC, fire suppression and UPS
- Excellent knowledge of Intel platforms, hardware, and peripherals
- Good understanding of DR scenarios, WAN, LAN and firewall infrastructure
- Experience with VMware ESX 3.5/4.0
- Experience in managing remote data centers / colocations
- Experience of working in an ITILv3 support organization
- Current knowledge of the requirements of major applications
- Experience on managing external service providers / contractors
- Full driving licence
- Fluent in English