Beschreibung
Senior SAP SD S/4 HANA Consultant with experience in SAP OTC processes (m/f/d) with Languages German, English, French.Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy.
For our client we are currently looking for a Senior SAP SD S/4 HANA Consultant with experience in SAP OTC processes (m/f/d)
General information
Reference: 147765
Location: Remote
Start: 15.05.2021
Volume: Full time (100%)
Duration: 31.10.2021
Languages: German, English, French
Your Skills
- S/4 HANA hands on experience.
- 5-7 years. experience in SAP OTC processes
- Previous training, cutover, and user production support experience
- Experience in support/AMS environment where SLA management is key to resolve issues.
- Bilingual preferred for France and Germany locations
- ALM test management knowledge preferred
- ITSM, Solution Manager and ChaRM experience preferred
- At least one implementation or roll out experience and hypercare experience with SAP S4/HANA.
Your Tasks
- Facilitate the implementation, cutover and support of SAP SD and OTC functions including Sales order processing, Consignment field inventory.
- Assist in training delivery
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document Terumo business/user requirements
- Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy Terumo business needs
- Design, customize, configure and testing of OTC Functions and support with 3PL integration
- Identify gaps, issues, and work around solutions.
- Act as liaison with SME and users for troubleshooting: investigate, analyze, and solve software problems
- Handle changes or emergency transports as needed for high priority issues
- Document functional designs, test cases and results in ALM
- Proactively identify and propose business process and/or system enhancements with proper documentation and impact analysis also work with cross work streams
- Provide consulting services on both new implementations and existing support projects
- Act as a liaison between the business functions and the technical team.
- Provide ad-hoc training and user support as required
- Work self-directed and independently; may act as subject matter mentor to more junior members
- Monitor the SLA for all incidents specific to the OTC process and provide periodic status updates to project management on issue resolution
- Experience in support/AMS environment where SLA management is key to resolve issues
Interested?
We look forward to receiving your application documents in electronic form.