Beschreibung
Mandatory Skills
Desktop troubleshooting
Desired Skills
Asset management
Roles and Responsibilities post joining
Provide technical support to users by phone, email, remotely or face to face.
Quickly obtain information to identify and diagnose the nature of demand.
Applying technical knowledge and expertise to identify and solve IT problems.
Work with incident management tools and software packages
Accountable for IT Asset management for the region
Manage the user account configuration and the allocation of permissions to the users IT systems
Sharing information and solutions to prevent recurring problems and techniques
Share knowledge and expertise with other support services
Participate in various IT project