Beschreibung
Technical skills (Required - Mandatory)· Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA
· DNS/DHCP/IPAM, Proxy
Technical skills (Required - Nice to have)
· Firewall, Scripting
Language skills needed
German (Primary), English (Secondary)
People skills
· Leading team of more than 30 members
· Team performance management
· Ability to lead and drive the team towards program objectives.
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Excellent Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Excellent presentation skills.
Area of responsibilities
· Lead a team of more than 30 members and perform task allocation to the team. Conduct performance appraisals for reporting team members.
· Engage in third-party vendor interactions
· Ensure that all the services under him/her are delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans.
· Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service.
· Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service.
· Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly.
· Engage in problem management process for root cause determination & permanent corrective action.
· Plan and oversee life cycle management activities(e.g. patching and upgrade activities)
· Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity.
Experience working on RFPs (solutions / estimates) for infrastructure services.
Driving automation using state-of-art automation platforms.