Beschreibung
Technical skills (Required - Mandatory)NetApp(CDOT & 7Mod), Netapp Metrocluster, IBM DS7k, IBM SVC and HPE Storage and Brocade SAN switch and Scripting Cloudian object storage
Technical skills (Required - Nice to have)
Hitachi, EMC and Cisco SAN Switch
Language skills needed
German, English
People skills
Should be able to work with colleagues from different cultures and drive L1/L2 colleagues.
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Willing to provide oncall support during nonbusiness hours and holidays.
· Excellent Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
· Certification in any one Storage Administration.
Area of responsibilities
Lead a team of 10 -15 members and perform task allocation to the team. Conduct performance appraisals for reporting team members.
Ensure that Service is delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans.
Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service.
Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service.
Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly.
Support team in resolving critical technical issues during crisis situations
Engage in problem management process for root cause determination & permanent corrective action.
Lead discussion with Business Team/SME’s to understand the requirements and work with Backup Architects to implement optimal backup solution.
Oversee plan, build and run activities with respect to Backup Infrastructure.
Preparation of Shift rosters for L1 team and execute them ensuring smooth 24x7 operations.
Training L1/L2/L3 colleagues on various operational topics both technical and process.
Resolve complex incidents escalated by L1&L2 as per the agreed SLAs and timelines and involve next level proactively for resolution.
Deep knowledge of storage planning and design
Able to work with Product vendors for planning, creation of bill of materials and procurement.
Able to coordinate with multiple technology teams for troubleshooting
Deep troubleshooting skills and ability to provide fast resolution to incidents.
Deep knowledge on storage performance tuning
Housekeeping and capacity management
Deep knowledge of storage virtualization mgmt..
Planning and migration of heterogeneous storage environment.
Capacity planning based on the growth of the data by periodically measuring the data.
Experience: 10-12 Years