IT Operations Program Manager - Versicherung (8S-60723)

Vertragsart:
Vor Ort
Start:
15.5.11
Dauer:
70 Monate
Ort:
Zürich
Eingestellt:
02.05.2011
Land:
flag_no Deutschland
Projekt-ID:
208048

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Task:
- Leads the European Stability Program to ensure that the stability of the systems in Europe improve significantly
- Leads and directs the major suppliers to ensure they contribute adequately to the stability targets
- Communicates closely and personally with IT and Business leaders to ensure buy-in and understanding of the actions and the progress
- Oversees the communication and change management plan enabling a successful delivery with all key stakeholders
- Conducts risk management and provides regular status reporting to Senior IT and Business Leadership
- Handles current customer needs, align priorities and agree upon financial constraints
- Identifies trends to determine potential future needs
- Uses MI to analyze performance levels and share performance metrics with internal stakeholders
- Drive continuous improvement and innovation from the service providers and Group IT

Internal

Internal Relationship Management: ability to network and build up and maintain strategic relationships with senior management in new GITO and other Group IT functions; effective working across different countries & cultures

Frequently interacts with Group IT senior management including CITO, Key Account Executives and Account Executives; effectively building business relationships with CEOs and COOs within the region

External

External Relationship Management: effectively negotiating and managing 3rd party IT service providers and vendors. Able to find win-win solutions and to drive the service providers at the same time as creating a genuine partnership.

Requirements (Must have):
- Broad IT operations and infrastructure experience, including mainframe, distributed systems, desktop networks and managing complex severities.
- Experience with monitoring / improving service & process effectiveness.
- Proven track record of successful program management
- Excellent communications, relationship building and influencing skills
- Experience in managing/developing and influencing a senior group of managers and specialists
- Ability to maintain effective relationships across different countries and cultures
- Experience managing senior executive stakeholders
- Masters or equivalent degree in Business Administration or related field (would be an advantage but not essential)
- Excellent knowledge of quality management (planning, control) and ITIL
- Keeps current on industry trends and experiences
- Experience of running large change programs, with infrastructure specialism and data centre awareness
- Strong strategic planning, crisis management and problem-solving skills
- Managing Suppliers in a largely outsourced environment
- Ability to communicate to senior business leaders in a non-technical manner

Beginn: 15.5.11
Dauer: 30.11.11
Branche: Versicherung