Beschreibung
TätigkeitenbeschreibungFor a customer in Heidenheim we are currently looking for a
Technical Lead (m/f/d)
Role description
- Providing L2 L3 support to end user and resolving critical Incidents
- Completing Service Requests and Monitoring Tasks as per the processes
- Troubleshooting issues and fixing the bugs
- Identification / Implementation of improvement areas in the application/ processes
- Learning LS Pharma domain and the application to support
- Excellent Stakeholder Management, Communication Management
- Proactiveness in delivering with 100% Quality
Skills required
- Exposure in ITSM and ITIL framework
- SiteCore Support Analyst with DevOps experience
- Coordination with stakeholders (Business Analyst / SME and Support Staff) on the incident closure
- Sharing knowledge with the support staff
- Handling critical incidents as a priority tickets
- Sharp analytical abilities
- Excellent communication skills
- Ready to work in support project
Good-to-Have
- Experience in LS domain
- Experience in other technologies like: TIBCO, Salesforce, Azure, .Net, JAVA
- Experience in writing test scripts and executing the test cases
Reference: 2687
Location: Germany
Workload: Full time
Employment: Freelancer
Start: ASAP
Duration: 6 Months
Would this position be of interest to you? If so, please send me your CV by e-mail and I will be delighted to discuss it further with you.
If you have any questions about this role, or want to find out more, please do not hesitate to contact me.
I look forward to speaking to you.
Thanks and best regards,
Niklas Rohde
SECUSTAFF GmbH
Telefon
https://secustaff.com
SECUSTAFF
Secure Staffing.