IT Service Desk

Beschreibung

Duration : 12 Months with possible extension
Language: German speaking associates.
Rate would be: Negotiable


Specific skills :

Provide IT Service Desk first line support.
Troubleshoot problems via phone, determine call routing to second level support.
Provide standard call management practices, track resolution, enter data into call handling system.
Perform basic PC /printer set-up and troubleshooting.
Configure PCs with standard software, provide on-site support.
Assist with system upgrades and moves.
Assist other IT groups with day to day operational support activities.
Configure workstations.


Specific Work Experience :

Basic hardware/software knowledge, experience with installations and upgrades. Knowledge of MS Office products, NOS, Windows, remote access, dial-up networking.
Good phone skills, strong customer services skills.
BS or equivalent. Some experience required.