Beschreibung
Mode of Hiring: FreelancingJOB ID: SM-=3
Work location: Frankfurt, Germany
Position: ServiceNow- Consultant/Business Analyst
Language: English/German
Overall Experience (in yrs.):3-5 Yrs. .
Rate will be discussed
Academic Background: Bachelor of Engineering / Technology / Science
Job Description:
Technical skills (Required - Mandatory):
ServiceNow ITSM ( inclusive of Asset & Configuration Management) , ITOM , Integrations, SaaS, Open Source solutions
At least 1 ServiceNow Implementation Specialist Certifications
Expert Proficiency of working with ServiceNow platform for Global Customers
Design Frameworks and Methodologies; Non Functional Requirements
Architecture definition, design and development tools
Scripting, COTS , TMF standards like SID, eTOM, TAM
BMC Remedy Implementation & Admin certifications
Technical skills (Required - Nice to have):
Service Now Implementation Specialist, BMC Remedy , ITIL V3, preferred
People skills
Lead a team 4-5 Developers/Testers
Soft skills:
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.?
• Experienced in writing RFPs solutions and presentations during client visits.
• Practical experience with agile methodologies/tools
• Experience with leading a geographically separated customers and onshore/offshore teams
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
Area of responsibilities :
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• Review Business Process decisions, Solution fitment to OOB Standard, Process re-engineering to meet project requirements.
• Will define, plan and develop solutions, frameworks, etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Will guide the team at a process level and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Will help define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Ability & Experience to define Processes and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing Processes leveraging ITIL and involving ServiceNow.
• Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes within ServiceNow platform.
• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Strong customer service and excellent verbal/written communication
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• BMC Remedy Implementation & Admin tasks
If you are interested please share me your CV( In English) , Your Expected Rate( Hour), Your availability for a project( Date) . Thank you.
Regards,
Saranya.