Beschreibung
Mode of Hiring: FreelancingJOB ID: SM-=3
Work location: Stuttgart,Germany
Position: Servity- ITShop Business Analyst
Language: German
Overall Experience (in yrs.) 6+Yrs.
Rate will be discussed
Academic Background: Bachelor of Engineering / Technology / Science
Job Description:
Technical skills (Required - Mandatory):
Has implementation experience and certification on Servity ( Service Management tool )
Has knowledge on Java , UI scripting ; customization
Technical skills (Required - Nice to have) :
Service Now Implementation experience with best practices - ITIL V3, ITIL V4 preferred
People skills:
Lead a team of 8-10 members
Soft skills
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.?
• Practical experience with agile methodologies/tools
• Experience with leading a geographically separated customers and onshore/offshore teams
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
Area of responsibilities
• Guide the development team members on Servity related aspects & implementation activities
• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Provide visibility to the performance and issues related to Servity
• Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
• Participate in Configuration Management meetings
If you are interested please share me your CV( In English) , Your Expected Rate( Hour), Your availability for a project( Date) . Thank you.
Regards,
Saranya.