Beschreibung
Specific skills:- Provide IT Service Desk first line support.
- Troubleshoot problems via phone, determine call routing to second level support.
- Provide standard call management practices, track resolution, enter data into call handling system.
- Perform basic PC /printer set-up and troubleshooting.
- Configure PCs with standard software, provide on-site support.
- Assist with system upgrades and moves.
- Assist other IT groups with day to day operational support activities.
- Configure workstations.
Specific Work Experience:
- Basic hardware/software knowledge, experience with installations and upgrades. Knowledge of MS Office products, NOS, Windows, remote access, dial-up
networking.
- Good phone skills, strong customer services skills.
- BS or equivalent. Some experience required.