Beschreibung
Working in VIP sales support, the agent carry out communication not only to our VIP clients but also to the sales team, helping to streamline the sales process.Basic online marketing knowledge or experience would be an extra bonus. It is a very exciting position, since you are the face and the voice of the company when communicating to clients. They have the most contact to you and expect solving of their challenges fast and in a friendly and confident way. In your average work day you will answer clients questions via email, phone and in the Facebook group, carry out onboarding after the sales and communicate with the sales team to ensure smooth and fast operations.
Responsibilities:
- Answering the questions (by phone at fixed times, email, FB group).
- Onboarding of every high-price customer.
- Management of Facebook groups (add members, share posts, act against group rules).
- Management of the member area (upload coaching recordings to member area, activate and check access, upload PDFs, checklists & scripts).
- Link between sales and marketing (you give updates to the sales team on the status of onboarding, maintain the deals for marketing and communicate key findings and/customer feedback during daily team meetings.
Job requirements
- Native or close to native German speaker.
- Very fluent written and spoken English is required.
- Writing and editing skills (E-mails, social media posts).
- Familiarity with data analysis and reporting (You know to use excel sheets efficiently and you enjoy working with numbers).
- Technical support of our VIP clients (basic experience in online marketing is a big plus).
- Ready to constantly learn new things and develop your skill set.
- Strong organizational skills to effectively manage competing projects with tight deadlines.