Beschreibung
Skills:
- Good knowledge across Unified Communication capabilities such as Voice Services, Video conferencing, Web conference, Webcast, Instant Messaging such as Jabber. working experience with Siemens/Unify
- Hands on troubleshooting of Instant Messaging Jabber, WebEx Teams - HCS, IMP
- Supporting end user client and resolve issues related to web conferencing to address Audio/Video quality issues
- Provisioning and troubleshooting of WebCasting and Mass notification system Intrado.
- Remote troubleshooting of Video Conferencing.
- Knowledge of Cisco, Avaya Aura Portfolio including IP Office, Cisco Unified Communication Manager, Session Manager and System Manager, Messaging.
- Experience in handling voice services including managing end user devices remotely, phones physical installation, troubleshooting, gathering local logs and work on CUCM, CUC, expressways, CUBE.
- Proven experience with network security principles, and network management best practices.
- Working technical knowledge of current network hardware, protocols, and Internet standards.
- Excellent network troubleshooting experience, ability to conduct research into networking issues and products as required.
- ITIL Awareness
- Excellent written and oral communication skills.