Beschreibung
Configuration Manager (m/f/d)
Reference: -en
Start: asap
Duration: 3 MM
Main tasks:
- Performing ServiceNow Discovery processes and troubleshooting the errors that arise
- CI Integration and field mapping from ServiceNow discovery and other permanent or ad hoc loads in the configuration management module
- Perform and resolving change reconciliations for data in the CMDB
- Assist with audits of CMDB data to ensure that the data is accurate
- Lead in the implementing integrations for gathering, populating, and maintaining discovered CMDB data
- Develop and perform automated Discovery procedures and monitor their error logs
- Provide visibility to the performance and issues related to CMDB
- Documenting procedures for the discovery and configuration management functions
- Review and modify existing ServiceNow CMDB patterns as needed
- Analyze exceptions related patterns and assist with modification to out of the box configurations
- Explore and identify data attributes required in the CMDB that can be populated using discovery
- Ensure discovery of new and existing application components, and automated population of CMDB data
- Ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
- Obtain, continuously monitor, troubleshoot and resolve any issues related to credentials for CMDB
- Developing, modifying, and configuring reports, dashboards, and outputs associated with discovery functions
- Provide support in the operation and maintenance of the CMDB including but not limited to, discovery schedules, credentials and other operational activities
Main qualifications
- Excellent understanding of ServiceNow CSDM V3, Discovery & Service Mapping
- ITIL Expert
- Experience as Configuration Manager in large global enterprise companies
- Fluent in English, German skills optional
- Certifications as ITIL Expert or ServiceNow Certifications
Main advantages:
- A very renowned company
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
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