Desktop Support - Initial work from Home

Vertragsart:
Vor Ort
Start:
2021
Dauer:
keine Angabe
Von:
Adroit People Ltd
Ort:
Kempten
Eingestellt:
20.01.2021
Land:
flag_no Deutschland
Ansprechpartner:
Hema S
Projekt-ID:
2032605

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
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• Provide tier 1 and 2 Service Desk duties in Germany, and engage in a rota for 1st line coverage for Germany.
• Troubleshoot and resolve all workplace and user account related issues.
• Manage escalation in to specialist teams and collaborate with Morgan colleagues to drive down resolution and fulfilment times.
• Work to Morgan SLAs and KPIs for effective delivery against business expectations
• Provide proactive advice and some virtual training on core technologies for users, and author documentation where needed.
• Acts as a flexible resource able to pick up new tasks and technologies as operations mature.
• Should know German language.
• A junior resource (experience between 2-5 years) is what the client is looking for