Beschreibung
RETechnical skills (Required - Mandatory)
Hands on experience in
Application: SAP Basis, NetWeaver, ABAP/Java-Stack, SAP PI/PO, SAP BI/BO, SAP CRM, SAP SRM, FIORI, Avantra, ServiceNow, SAP LaMa
Technical: Troubleshooting SAP Basis issue, SAP Client Copies, SAP System Copies, Installing SAP System, Language Pack Installation, Tablespace Management, Spool Administration, Live Cache Administration, SSO/SSL Configuration, Kernel Upgrades, SAP Hardening, Data Loads, System Monitoring, ALE and Partner Profiles setup, Workflow Management, SAP Parameter, SAP Transport Management, SAP User and Role Administration.
Certification: Certified in SAP Basis or SAP HANA
Technical skills (Required - Nice to have)
Database:SAP HANA, Oracle, MaxDB, Sybase, MSSQL
Operating Systems: Linux, Unix, Windows
Technical: Infrastructure Basis Activities
Language skills needed
English, English+German
People skills
Supporting and mentoring the L1 and L2 Team in day-to-day work.
Soft skills
- ITIL Process Knowledge (Incident, Change and Problem Management),
- Manage and work in the area of SAP operation support, Implementation support, rollouts and Project support.
- Hands on experience in troubleshooting of both ABAP, Java stacks.
- Capable of designing and implementing System Landscape, Architecture, Backup strategy
- Strong Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
- Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
- Ability to convert mandate tasks to automation tasks
Area of responsibilities
Skill Level
Expert
- Familiar with SAP Products ( SAP ECC, PI, Portal and solman, BOBJ, IDM, GRC ) and Administration.
- Expertise in troubleshooting the performance issues and preparing RCA.
- Solving escalated tickets from L1, Ticket logging and escalation to L3 where required
- Perform complex tasks like Parameter changes, Kernel upgrades, Hardening, Takeover, Support pack upgrade, certificate imports, License updates, Java system deployment.
- Configure and manage the SAP printing subsystem for all SAP instances
- Monitor and maintain SAP systems environments for optimum performance and be proactive in identifying potential problems (environments include Sandbox, Development, QA, Production and DR etc.,).
- Perform SAP client administration (create client, copy client, delete client, export/import client) as required.
- Installation, configuration, and system administration of Solman and PI/PO systems.
- Develop and maintain system documentation for all SAP instances and interfaces. Provide status reports for projects to management.
- Analyze reoccurring Incidents, Problem tickets and provide recommendation/solution for a permanent fix.
- Identify automation opportunities amongst daily tasks and provide inputs for script development.
- Train and mentor L1 on complex activities to cater to the next in-line support chain
- Knowledge on FIORI, GRC will be added advantage.
- Perform SAP client administration (create client, copy client, delete client, export/import client) as required.
- Change management - should be able to support maintenance activity within SAP Basis area, like support package implementation, security notes, etc
Mid-level
- Experience in SAP HANA performance tuning, HANA DB upgrade and Refresh.
- To shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
- Guide team(s) on project processes, deliverables and contribute to the proposal development and internal capability-building and help detail the project scope
- Implement automations for significant reduction in manual efforts, it is essential to have hands-on experience.
- Create and publish knowledge base articles and contribute to knowledge management activities in the service.
- Analyze reoccurring Incidents, Problem tickets and provide recommendation/solution for a permanent fix.
- Identify automation opportunities amongst daily tasks and provide inputs for script development.
- Train and mentor L1/L2 on complex activities to cater to the next in-line support chain
- Participate in the planning and implementation of SAP system upgrades.
- Proven consulting background in providing both technical delivery and advisory services in a senior role
- Must have experience in Real world SAP HANA Experience.