Beschreibung
JD:
Responsibilities:
- Adhering to SLAs
- Mentoring/Training Team Members
- Handling tickets/requests
- Perform root cause analysis
- Troubleshooting and drive technical issues with other teams/domains (Server, VMWare, Storage etc.)
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building/maintaining a test environment
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Testing/Auditing/processes as required from time to time
- Identify Skill gaps and plan for training/knowledge updating
- Manage Campus Network and EMEA WAN infra
Technical Requirements:
- Excellent hands-on experience on the following products:
- Cisco L3 & L2 Switches
- Cisco Nexus 9K/7K/5K/2K Series of Switches
- Cisco IOS Software and NX OS Software
- Knowledge of SD WAN would be advantageous
- Wireless LAN technologies - Cisco and Aruba or Extreme.
- WAN Acceleration/optimization Riverbed
- Knowledge or Hands on experience with CISCO Prime would be advantageous
- VMWare NSX
- Network Management tools - Solarwinds, HPNNMi or Splunk
- Application Load balancers F5 Big IP LTM/GTM or Citrix netscaler
- Experience with BGP, SDWAN and Security Technology
Soft Skills:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Basic understanding of Project Management
- Should have a excellent customer handling skills
- Able to handle high pressure situations
- High level of acceptance/Act as trusted advisor
- Can drive HCL's value and its methodology
- Excellent German and English language skills
- Experience/Ability working in global organizations
- Experience on SDN AWS or AZURE will be an added advantage
Years of Experience:
Total: Above 8+ Years of experience
Relevant: 6+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment