Beschreibung
Supporting our strategic client we are looking for a Supplier Performance Manager ensuring supplier SLA´s and creating a service catalog for Data Centre & Cloud ServicesSupport at creating and improving the service catalogue for Data Centre & Cloud services
Manage a full suite of Data Centre Services and their SLAs and ensure delivery of agreed IT services and service levels to the customer in accordance with the SLA framework
Ensure all operational roles and relationships between internal, lead and any sub-contracted suppliers are documented, maintained and subject to contractual agreement
Monitoring, reporting and regularly reviewing service performance against targets, identifying improvement actions as appropriate and ensuring these actions are implemented
Support the creation of a RFP for hybrid managed infrastructure services
Experience in reporting and SLA tracing of IT Suppliers
Deep understanding of Data Centre & Cloud Services
Continuous service improvement experience
Strong in Stakeholder management and knowledge of customer satisfaction survey conduction
Ability to flexibly adjust to challenges
Self-sufficient and structured way of working
Very good Excel-Skills
Good German and fluent English language skills necessary
ITIL Foundation is a plus
If interested, please provide us with your current CV, preferably in English. Reference :J Duration :30.06.2021 Location : Ruhgebiet / Remote Languages : German & English emagine GmbH Wlodarczyk, Katharina T : F :