Beschreibung
Assignment is remote due to Covid19.Skills:
• Secure Call Handling, friendly and deescalating communication (written/oral, German language)
• customer and solution
• Analytical skills for recording and comprehensible documentation of request
• Multi-level experience in First Level Support (IT) Management of IT service management tool (Ticketssystem) omnitracker)
• Multi-annual experience in the area IT workplace, IT networks, databases and application software