Beschreibung
Role - IT Supporter (m/f/d)Location: Gifhorn
Hourly Rates : 25€
Language requirement: Fluent German
Start Date: immediate/ ASAP
?Part time possible and flexible working hours possible
This is your job:
?Analysing, processing and documenting customer inquiries in the software and hardware area as well as tracking the received error messages
?Assign of user-defined rights for applications
?Use and maintaining the existing knowledge database
?Coordination of IT removals
?Technical Classify customer inquiries including solving or, if necessary, forwarding them to the downstream area
?Participation in trainings and pass on the knowledge to team members
What you bring with you:
? Degree: Completed training in the field of specialized information technology or comparable, lateral entry possible
?firfts Work experience in IT support desirable
?Solide until good IT knowledge and a good technical understanding
?Knowledge in Microsoft environment (especially MS Office)
?Knowledge in handling a ticket tool as well as technical devices such as PCs, notebooks and mobile devices
?Knowledge desirable in ITIL
? structured way of working as well as a pronounced service and service orientation
?Business fluent German and basic written and spoken English skills are desirable