Service Delivery Manager (EUC/End User Computing)

München, Bayern  ‐ Vor Ort
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Beschreibung

Job Summary: Work place services is a critical role in our organization. This is an ideal
opportunity for someone who is motivated by an opportunity to participate in an
organization’s regionalization approach to systems, infrastructure and end user support. We
are looking for an individual who has the technical skills and intellectual capability to lead
through this change and has the drive and desire to grow with a business. Critical for
success is the ability to oversee the support of multiple site teams, systems, infrastructure
and end user support. Essential Duties and Responsibilities
• Strong Onsite/offshore communication management and coordination skills, ability to
conduct quarterly/semi-annual reviews by self. • Adherent to the Incident management
process, guiding team in problem analysis, communication management, crisis
management, and emergency fixes etc
• Conducting Team Action Meetings, Weekly team meetings and review deliverables• Strong
Understanding of Service Deliverable SLAs and ability to recommend any changes to the
customer or abilities to drive the team on achieving the same.• SLA Measurement,
Reporting & Adherence - 5 Nines• Strong Capabilities on Handling deliverables
responsibility.• Vision & Goal Setting abilities with Orientation on details to achieving the
same.• Mentoring Team as per project needs on Technical tools, Operational Processes &
Procedures.• Identifying improvement areas & implementing measures to maximize
customer satisfaction levels.• Defining new process and procedure for operations.• Periodic
evolution of SLA metrics and Audits• Budgeting & P&L Experience – Managing Capex &
Opex.• Strong Process knowledge ITIL V-3, along with experience in certification of IT &
Security certifications like ISO 20 / 27 K Certifications etc. • 3rd Party Vendor Management
& Contract Negotiation Skills & Experience.• Ensure and develop relationship with
customers, stakeholders with high satisfaction level• Liaison between business leaders and
senior management to drive program/ projects budget at strategic level• Review project
portfolio and contents periodically and assess for linkage, support, and contribution to
major goals and strategies• Working with the client and operations teams to identify and
manage service improvement activities•
• Removing all obstacles to customer satisfaction and / or financial performance
• Skills and Abilities •
• The EUC SDM profile will be a senior profile will need to manage end to end user service
delivery• Ability to interact with CIO / Infrastructure director• Understanding of ITIL
framework •
• Preferably 12+ years plus of Industry experience with managing a team of over 100
resources.•
• 10+ years of Experience with Asset Management, Desktop Deployment, VDI, Windows/PC
Refresh and Scheduling •
• 5+ years in managing service desk, service improvement programs• Adept in working out
strategies in measuring and improving user
• Excellent communication (Reading and Writing) skills in English & German.
Start
ab sofort
Dauer
6 Monate
(Verlängerung möglich)
Von
Ubique Systems GmbH
Eingestellt
15.10.2020
Ansprechpartner:
Dipti Barik
Projekt-ID:
1983419
Vertragsart
Freiberuflich
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