Service Delivery Manager - [End user computing] - German Speaking

München, Bayern  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Beschreibung

Service Delivery Manager [End user computing]

Company Location Munich, Germany
Band, Designation: E 4.2, Associate General Manager
Job Description:
• Role: Work place services SDM
• Job Summary: Work place services is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization’s regionalization approach to systems, infrastructure and end user support. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of multiple site teams, systems, infrastructure and end user support. Essential Duties and Responsibilities
• Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self. • Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc
• Conducting Team Action Meetings, Weekly team meetings and review deliverables• Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.• SLA Measurement, Reporting & Adherence - 5 Nines• Strong Capabilities on Handling deliverables responsibility.• Vision & Goal Setting abilities with Orientation on details to achieving the same.• Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.• Defining new process and procedure for operations.• Periodic evolution of SLA metrics and Audits• Budgeting & P&L Experience – Managing Capex & Opex.• Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc. • 3rd Party Vendor Management & Contract Negotiation Skills & Experience.• Ensure and develop relationship with customers, stakeholders with high satisfaction level• Liaison between business leaders and senior management to drive program/ projects budget at strategic level• Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies• Working with the client and operations teams to identify and manage service improvement activities•
• Removing all obstacles to customer satisfaction and / or financial performance
• Skills and Abilities •
• The EUC SDM profile will be a senior profile will need to manage end to end user service delivery• Ability to interact with CIO / Infrastructure director• Understanding of ITIL framework •
• Preferably 12+ years plus of Industry experience with managing a team of over 100 resources.•
• 10+ years of Experience with Asset Management, Desktop Deployment, VDI, Windows/PC Refresh and Scheduling • • 5+ years in managing service desk, service improvement programs• Adept in working out strategies in measuring and improving user • Excellent communication (Reading and Writing) skills in English & German
Start
2020
Von
Ubique Systems GmbH
Eingestellt
14.10.2020
Ansprechpartner:
Debalina Kar
Projekt-ID:
1982714
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren