IT Operation manager

Vertragsart:
Vor Ort
Start:
10/2020
Dauer:
3 Months
Ort:
Germany
Eingestellt:
01.10.2020
Land:
flag_no Deutschland
Projekt-ID:
1975938


For our client we are looking for an IT Operation Manager (m/f/n) for our technology client

Start: ASAP
Duration: Initially 3 months (long-term focus extension up to 6 months next)
Location: Remote /EU
Volume : Fulltime
Project language: English

Background / Key accountability:
deliver an SLA compliant and cost efficient service by sustaining and continuously enhancing the specific service agreement. The service owner / Service Manager is responsible to assure proper quality and optimization.

Tasks
- Leading Major Incident Resolution / Crisis driving fast service restoration.
- Perform weekly review on Incident- changes- problem management
- Perform Recurring Service analysis and provide guidelines for enhancements (capacity- configuration- monitoring)
- Delivering weekly / monthly operational report- 3rd Level support leader
- Check on smooth operation of service desks
- Keep high level view Deliverables
- Effective Incident / Change / Problem Reports in line with organization templates
- Root Cause Analysis report for major incidents.
- Service Calendar (Maintenance / notification of planned changes)
- Operational Dashboard (executive summary of performance across the month)
- Executive summary and presentation for management decisions

Required Skills:
- Strong knowledge and experience of IT Service Operations 4 years
- Strong background in Service Management in multi-national organizations
- At least ITIL foundation background
- Experience in risk and crisis management
- Ability to drive investigation across multiple teams in complex architecture / organization.
- Capacity to Listen / understand / simplify messages / act as bridge between IT stakeholders.
- Extensive Major Incident Management or Crisis management exp. 4 years +
- Strong stakeholder management (internal / external) and communication skills
- Broad IT Background (i.e. network- application- cloud , DC, infrastructure..)
- SPOC towards local markets
- Proven ability to manage high performing offshore team to deliver through others
- Good knowledge of Operation Systems and networks fundamentals
- Experience with ServiceNow beneficial
- Willingness to work on weekend on call (rotating )- Pro-active work attitude
- Experience working in global teams- 24 / 7 support
- Good hands-on experience with reporting /dashboards

Looking forward to hear from you! Stay Safe!!

Michael Bailey International is acting as an Employment Business in relation to this vacancy.