Beschreibung
The PLM Support Analyst will provide support and expertise in the area of TeamCenter PLM. Person will continue to improve technical expertise through the identification of new processes and technical alternatives.This role will be responsible for establishing and maintaining positive business relationships throughout their area of system support. This person will work with either internal or external design/implementation teams and work cross-functionally between the business and I.T. to resolve technical issues and provide technical expertise
? Overall project management of projects within his/her area of responsibility, implementation and testing of all new functionality/features
? Provide 1st and 2nd level helpdesk support to multiple Business Unit Global TeamCenter PLM System (European focused)
? General TeamCenter issues
? CAD integrations
? Change Management System
? Technical testing (bug fixes, upgrades and patches)
? TeamCenter System Administration (user accounts, system maintenance, client installations)
? Maintain Teamcenter knowledge base and work instructions
? One-on-one and small group training and mentoring
? Acts as a technical resource to users, customers and other team members
? Provides production support and maintains existing systems by researching and troubleshooting any user-related problems
? Keeps customers informed of progress and works to quickly and efficiently bring user issues to resolution
? Responsible for providing functional and technical specifications, where applicable, for all development and work with development team members to successfully deliver development objects.
? Create and maintain documentation necessary to ensure successful implementation and support of the PLM environment
Anforderung:
- Customer Focus - Creativity - Drive for Results
- Informing - Strategic Agility - Managing Vision & Purpose
- Process Management - Building Effective Teams - Priority
Setting
- Functional/Technical Skills
EDUCATION/EXPERIENCE QUALIFICATIONS
? Bachelor?s degree in Computer Science, MIS, or other related degree
? 5+ years in TeamCenter PLM Administration and Support preferably in large scale enterprise projects.
? 2+ years hands-on experience with TeamCenter Unified Architecture
? Ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities
? Ability to provide technology solutions that meet the business needs while staying within budget and often rapid timeframes
? Results oriented with strong problem solving and analytical skills
? Ability and desire to solve complex software problems
? Strong customer management skills and ability to understand translate and define complex business requirements and recommend solutions based on those requirements
? Wiliness to travel 15% of working time
Information Technology Areas of Expertise:
? 5+ Siemens PLM TeamCenter Engineering
? 2+ Siemens PLM TeamCenter Unified Architecture
? Microsoft Office Suite
ITK development experience a plus
Projektstart: ASAP
Projektende: mind.1 Jahr
Auslastung: 85%
Leistungsort: Ketsch (bei Heidelberg) ca. 85%, Rest Ausland
Direktbewerbung: hier