Beschreibung
Job DescriptionEstablished in 1968, Tata Consultancy Services has grown to its current position as the #1 most powerful IT services brand based on our outstanding record of accomplishment, long-term partnerships, collaborative innovation and corporate responsibility. We are proud of our heritage as part of the diversified Tata Group, which founded by Jamsetji Tata in 1868, is one of India’s most respected institutions today. The Tata Group is a global enterprise today, headquartered in India, comprising over 100 independent operating companies. The group operates in more than 100 countries across six continents, with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'.
Tata Consultancy Services is in business for last 50 years with consolidated revenues of USD 19.08 Billion in fiscal year together with a consistent 25.14% CAGR since 1998 with employee strength 411,102 representing 147 nationalities across 46 countries. TCS is a pioneer amongst IT companies globally and a mega player offering consulting-led, integrated portfolio of IT & IT-enabled services delivered across all major geographies. https://www.tcs.com/about-us
Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us. We function as a full stakeholder to business, offering a consulting-led approach with an integrated portfolio of technology led solutions that encompass the entire Enterprise value chain. Our Customer-centric Engagement Model defines how we do engage with clients, offering specialized services and solutions that meet the distinct needs of client’s business. Our organization structure is domain led and empowered to help provide Clients a single window to industry specific solutions. Agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our clients. This is coupled with a unique Global Network Delivery Model™ (GNDM™), spanning 40 global locations, that is today recognized as the benchmark of excellence in technology deployment. We have made significant investments in Digital platforms and products spanning Technology Products, Horizontal Platforms and Products, Vertical Platforms and Products. Some of the recent achievements are
• TCS recognized as One of the Top Three Employers in North America 2018
• TCS recognized as a Leader in Manufacturing Supply Chain Planning by Market Scapes studies
• TCS named as a Leader in Digital Marketing Services by Nelson Hall etc
Job Title: EUC Desktop Administrator
# of Requirements: 2
Experience Level: 6+ years
Mandatory Languages: Fluent German & English
Job Location(s): Berlin, Germany
Expected Technical & Functional Skills
• Experience in performing Windows7 to Windows10 migration of desktop and Laptops
• Experience in configuring and managing windows client operating system image & deployment
• Hands-on experience in resolving issues with Windows Operating Systems Win 7, 8 & 10
• Good troubleshooting skills on MS Office, O365, Skype, Internet Explorer and all other Operating system issues
• Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)
• Experience on Windows Imaging process using SCCM deployment
• Experience in managing and maintenance of Mobile devices with MDM
• Knowledge on Data Migration tools and O365 One drive
• Configuring and troubleshooting Internet Explorer & Google Chrome browser compatibility issues
• Identifying and troubleshooting problems related to Desktop security
• Installation and troubleshooting of different application software using remote connection tools.
• Managing Active directory console, enabling & disabling user account and password reset with unlock the account
• Knowledge on Managing users, groups and computers in Active directory console
• Basic knowledge on windows server operating system, DNS and DHCP
• Basic knowledge on Network Switches and Routers
• Good communication skills
• Knowledge on ITIL and IT service management tool – Service Now
• Good Microsoft Office skills Word, Power Point, Excel & Visio
• Self-motivated team player who excels in a collaborative environment
• Strong sense of personal accountability and communication skills
• Contributes beyond job role and responsibilities
• Ability to learn and apply new technologies quickly with self-direction
• Passionate about continuous improvement in organizational practices
• Contribute towards automation of services by utilizing ignio
• Germany Driving License is Mandatory as engineer will need to travel between sites
Roles & Responsibilities
• Identifying, diagnosing, and resolving the issues in computer hardware and software in laptops, desktops and VDI’s
• Installing and up grading hardware’s and software’s and providing complete assistance while configuring hardware’s, software’s, and peripherals of the end user systems
• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• Developing strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in future
• Monitoring and analyzing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
• Customer focus - Attention to detail, seeks to help and co-operate with customers in order to develop productive, professional relationships with Customers (internal/external).
• Problem solving and Decision Making - Resolve unusual or highly complex problems, with the involvement of others as required. Able to identify solutions and explore alternatives outside familiar approaches
• Result orientated - Develop logical, realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeks to make the area in which they work more efficient and effective. Continually strives to make the area in which they work more efficient and effective.
• Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage third party vendors and third parties as appropriate.
• Excellent knowledge in Cross functional services
• Develop and Share work status report
• Miscellaneous activities and responsibilities as assigned by supervisor
• Willingness to learn new technologies
• Working in Client business hours
• On-call support if required.
Minimum Qualifications
Bachelor's Degree/4-year Degree in Computer or Allied fields