Beschreibung
For our client a global player in the insurance industry, we are looking for a Service-Management/Data-Science Support (m /f /d) in Munich. Please note that this project requires that you are employed by us or your provider company for the duration of the project (no freelancing).Tasks
As IT Process Manager (m/f/d) you will be responsible to define and harmonize how our client's data science plattform (DSP) team provides professional IT Services towards the business of their customers. You will be responsible for the definition, design, implementation, documentation, monitoring and continuous improvements of the IT Processes Service Catalog Management and Service Level Management. You will ensure that a Service Catalog will be defined and implemented for all IT Services, which (DSP) provides.
Responsible for definition, implementation and continuous improvements of IT Processes Service Catalog Management and Service Level Management
Ensure that required documentation is available and updated on a regular basis
Define and monitor KPIs related to IT Processes Service Catalog Management and Service Level Management
Owner of the overall IT Service Catalog in ServiceNow
Ensure that the IT Service Catalog is complete, standardized, harmonized and fulfills required quality criteria
Coordinate with different IT Service Owners to define and implement the IT Service Catalog item
Defines, implement and continuously improve required Service Level Reports for DSP
Define, implement and continuously improve a procedure how new IT Services are to be established when transition from Projects to Operations to ensure that all new IT Services provide the same quality towards DSP business
Skills
An academic degree in Computer Science, or similar
Knowledge of IT technologies and methodologies especially with expierience at Allianz Technology
ITIL V3 Foundation certified or even ITIL Service Design
IT Project Management experience
5-10 years of work experience
Preferable knowledge in ServiceNow ITSM with focus on Service Catalog Management and Request Fulfillment
Experience in KPI Reporting, Management and Customer Reporting
Working in international teams
English language, technical knowledge.
If this project sounds good for you, we are looking forward to your application together with your CV in word.doc. - format plus your annual salary expectation.
See you soon - your emagine team! Reference :CR/078870 Duration :6+ Months Location : Munich Languages : English emagine GmbH Dalpi, Fay T : F :