IT Operation manager

Beschreibung

For our client we are looking for an IT Operation Manager (m/f/n) for our food processing client

Start: July 2020
Duration: Initially 3 months (long-term focus extension up to 6 months next)
Location: Remote
Volume : Fulltime
Project language: English

Background / Key accountability:
Deliver an SLA compliant and cost efficient service by sustaining and continuously enhancing the specific service agreement. The service owner / Service Operation Manager is responsible to assure proper quality and optimization.

Tasks
- Leading Major Incident Resolution / Crisis driving fast service
restoration.
- Perform weekly review on Incident- changes- problem
management
- Perform Recurring Service analysis and provide guidelines for
enhancements (capacity- configuration- monitoring)
- Delivering weekly / monthly operational report- 3rd Level
support leader
- Check on smooth operation of service desks
- Keep high level view Deliverables
- Effective Incident / Change / Problem Reports in line with organization templates
- Root Cause Analysis report for major incidents.
- Service Calendar (Maintenance / notification of planned changes)
- Operational Dashboard (executive summary of performance across the month)
- Executive summary and presentation for management decisions

Required Skills:
- Strong knowledge and experience of IT Service Operations 4 years
- Strong background in Service Management in multi-national organizations
- At least ITIL foundation background
- Experience in risk and crisis management
- Ability to drive investigation across multiple teams in complex architecture / organization.
- Capacity to Listen / understand / simplify messages / act as bridge between IT stakeholders.
- Extensive Major Incident Management or Crisis management exp. 4 years +
- Strong stakeholder management (internal / external) and communication skills
- Broad IT Background (i.e. network- application- cloud , DC, infrastructure..)
- SPOC towards local markets
- Proven ability to manage high performing offshore team to deliver through others
- Good knowledge of Operation Systems and networks fundamentals
- Experience with ServiceNow beneficial
- Willingness to work on weekend on call (rotating )- Pro-active work attitude
- Experience working in global teams- 24 / 7 support
- Experience with reporting /dashboards

If you are interested in this project, feel free to contact my Colleague Aikaterini Grammenidou or our office. We are looking forward to hear from you. Stay safe and have great day!

Michael Bailey International is acting as an Employment Business in relation to this vacancy.