Desktop Support Engineer

Beschreibung

o Role: Desktop Support Engineer
o Location: Hamburg, Germany
o Type of employment: Freelancer
o Duration of contract: 6 months (contract to hire)
o B2 level German speaker

Technical Skills:

? Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
? Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
? Administration experience of MS Active Directory users & groups, policies and management concepts
? Effective communication by Engineer in English and German is mandatory

Business Skills:

? Management of the team of L1 resources
? Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
? A self-starter with ability to work on their own initiative
? To work through issues analytically to a successful conclusion
? An individual with a minimum of 3 year’s supervisory experience


Desired Experience:

? At least 5-6years of experience in the field or in a related area required
? Prior experience on Desktops, Workstations, Notebooks and Printers
? Collaboration experience including remote control of PCs and video conferencing knowledge
? Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
? Strong Microsoft Office skills (Outlook, Word, and Excel)
? Thorough understanding of Outlook's calendaring tool
? Understanding of Exchange functional accounts and how they are used within Microsoft technologies
? Strong customer service skills
? Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
? Must be detail oriented and self-motivating
? Experience of managing and leading a geographically and culturally diverse team