SI Service Management - 3-6+ Months - Düsseldorf/Remote - ASAP

Beschreibung

For our longterm client in the Düsseldorf Area we are looking for an SI Service Management /Service Level Expert
Your main task is to support our client through providing templates and guidance for documenting detailed operational routines.

Tasks:
* Model, design and ensure documentation of process, workflow, role, key indicator and metrics
* Ensure process interoperability through identification and management of cross process integrations
* Provide templates and guidance to process owners for operational routines

Requirements:
* Experience in Service Level Management
* Experience in testing policy and procedures
* Knowledge in creating policy documentation
* Knowledge and configuration experience in service management products

Project details:
* Start: ASAP
* Duration: 3-6 months (+ chance of extension)
* Utilization: 4-5 days/week
* Location: Düsseldorf area, Germany / Remote
* Language: English (German nice to have)

Telephone interview slots with our client can be arranged at short notice with a decision quick after.
If you are interested in receiving further information about the role or can recommend a colleague or friend, please get in touch.