Beschreibung
Harvey Nash GmbH supports many of Germany's leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.
For our client in Greater Munich Area, we are looking for a Windows 10 Rollout Engineer on a freelance basis (f/m/d)
Project start: May 2020
Project duration: 3 months +
Location: Greater Munich area
Project language: English (German is a plus)
Tasks:
- Provide onsite support for the Windows 10 rollout
- Assist users with the Windows 10 login and initial configurations like, Outlook setup, OneDrive setup, Application installation etc..
- Build and prepare laptops with Windows10 OS
- Laptop OS deployment through PXE
- Resolve user's issues related to Windows10 OS
- Assist and educate the users with Windows 10 related queries
- Manage IT assets through the tools and tracking mechanism available
- Capture logs (or) run diagnostics to troubleshoot and report device, faults error as applicable
- Take proactive measures to support the rollout program
- Report any issues or challenges as soon as identified to do damage control
- Coordinate with other support teams as incident requires
- Troubleshoot and provide remote support for Windows10 devices as applicable
- Resolving common issues with OS & hardware
Skills:
- must have 2-5years previous experience in Windows 10 Desktop rollout
- Experience in supporting the end users
- Good customer handling skills and communication skills
- Certification in Windows is preferred
- Strong English skills and basic skills in German
- Hands on experience and knowledge of Windows10 system
- Experience in building laptops/desktops with Windows10 (PXE, USB boot)
- Knowledge in deployment technologies SCCM, etc..
- Experience in ITSM tools
- Excellent customer etiquette, ability to speak and write clearly and accurately
- Knowledge of relevant end user computer applications
- Knowledge in troubleshooting Windows10 OS and application related issues
- Knowledge of customer service principles and practices
- Effective listening skills
- Willingness to co-operate with other support group and work
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- SCCM and Office 365 knowledge is desirable but not mandatory
If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.
Please feel free to contact me if you have any questions.
Marta Matejczyk
Account Manager
Harvey Nash GmbH
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