Beschreibung
What you’ll Bring to the Table:• An ability to work with and consult to customers; comfortable interfacing with all levels of customer stakeholders, leadership, and team members.
• Strong oral and written communication skills, with the ability to confidently present ideas, designs, and information to stakeholders with varying levels of technological experience.
• A commitment to our client’s outcomes and helping them achieve measurable results and success.
• Ability to understand and translate user requirements into technical solutions, based on best practices, that are in alignment with customer expectations.
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.
• Fundamental understanding of the ServiceNow platform (and its underlying capabilities) in order to design strategic solutions that avoids unnecessary customizations or technical debt that may pose a risk to future upgrades or platform stability.
• Ability to establish and enforce systems design and architectural standards, maintains best practices, and drive the principles throughout the systems delivery life cycle.
• Rigorous attention to detail in understanding and documenting nuanced technical concepts
• Practical experience with agile delivery methodologies and tools.
Ideal Education & Experience
• ServiceNow Certified Administrator preferred (Madrid or New York)*
• Current ServiceNow Certified Implementation Specialist preferred (Madrid or New York)*
• Bachelor’s degree in MIS, Computer Science, Computer Engineering, or other related fields or equivalent professional experience
• Five years of advanced ServiceNow implementation, configuration and/or development experience
• Five years of professional IT experience
• Experience creating technical architectures
• Professional consulting and/or client delivery experience preferred
• ITIL v3 or higher certification preferred
• Ability to work remotely and independently
• Fluent in German and English (Read , Write and Speak)