EUC Support (German Speaking)

Vor Ort
6 months
Gazelle Global Consulting
flag_no Deutschland

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For one of the largest and international medical company, I am seeking for "EUC Support Technician" for a 6-12 month project in Hannover, Germany. Must be German Speaking.

Skills Required:

  • Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
  • Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S support may need to be provided by certain FTEs.
  • Experience with Anti-spyware and Anti-virus software.
  • Knowledge of TCP/IP Networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, Routers, wireless Routers, Switches, Firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by Company.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by Company.
  • Good written and oral communications skills with clients and management. Good people handling skills.
  • Ability to work with deadlines and complete tasks on-time.
  • Aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Well versed in IT Asset management - ITAM process
  • Handle daily desktop support incidents tickets.
  • Hands on experience in imaging the laptops (Windows 7 and Windows 10)

Apply now, if interested and available. Interviews are happening next week!