Beschreibung
Create, test and maintain standard software images for all foundation client and server hardware; Create, test and deploy software, drivers and other updates to foundation workstations and Servers.
Maintain up to date documentation of current software images and process; provide training to other support teams as needed.
Ability to provide structured trainings on the job for different SCCM-based topics
Programming as required to customize deployment packages to meet customer requirements.
Systems administration and troubleshooting of Microsoft Systems Center Configuration Manager.
Meet with customers and project teams; define requirements and program, test and deploy customized software packages based on those requirements.
Configure and acquire new client side and server hardware for evaluation purposes.
Record problem symptoms and status information in a timely fashion and communicate internally within the IT department and externally with customers and partners through resolution.
Metrics reporting as required.
Provide excellent customer service, via phone and in person concerning all aspects of technology provided by the IT department.
Manage and prioritize a dynamic workload to meet the demands of ongoing and project related tasks.
Create custom SCCM reports and SQL queries
Analyze SCCM log files, provide patch management support
Assist with monthly Windows Update deployment process to Windows Servers and workstations within the organization via SCCM.
Integrate packages and software deployments into SCCM distributions throughout the organization.
Perform and validate test packages for Microsoft operating systems. Monitor production deployment process with system engineers. Provide rollout status/update reporting as required.
Remote PC health checks (hardware, free disk space, memory, CPU, Antivirus definitions, etc.).
Perform ad hoc administration within Microsoft's System Center Configuration Manager (SCCM).
Use PowerShell or similar scripts for automation.