Provider Manager

Vor Ort
6 months
flag_no Deutschland

We are currently looking for a Provider Manager for our client in Düsseldorf

Start: ASAP
Duration: 6 months
Location: Düsseldorf
Language: English fluent, + one other language (e.g. German, French, ..)

Supplier evaluation:
- Implementation of regular CSI processes with the providers
- Establish, implement and conduct supplier evaluation
- Evaluate Key Performance of Global/ Regional External IT Service Providers
- Support local IT teams to evaluate Local External IT Suppliers by providing appropriate dashboard.
- In cooperation with IT teams (Service Owners, Operations, …), support the development of the operational working model with Major IT Suppliers based upon delivery values and the Risk Analysis of the Third Party deliverables.
- Communication management and financial management with the provider
Provide service monitoring and reporting tools
- Define appropriate provider specific KPIs aligned with overall IT Requirements
- Provision of internal IT teams feedbacks to the suppliers
- Develop and agree with IT teams (Service Owners, Operation,…) a strategy for each IT providers/ suppliers, driving regular strategic and operational review sessions to identify and track improvement activities and opportunities to deliver additional values for client.

Innovation and investment management
- Support concerned IT teams to develop and to manage key Risks with external IT Providers.
- Understand providers/ suppliers business and strategic goals to balance clients IT requirements against Suppliers models.
- Support continuous improvement activities with the Service Owners, Operations and the IT teams, in general, to ensure that external services are aligned with future IT requirements.

Contract management
- Supply Deviation report and ensure that Provider Agreement will be updated accordingly by Contract and Sourcing Managers
- Align Supplier Performance with IT Provider and with contract management if penalties not applied (depends on the cases)
- Trigger formal contract changes between the provider and client IT (to be conducting by Sourcing and Contract Management)

Problem and conflict management
- Support conflict management against all Global/Regional IT providers
- Evaluation of the service quality of past periods
- Define Escalation Matrix for Local Key IT Contact (mainly SDM and OSS teams) to support conflict
with local IT suppliers
Accompaniment of tender and provider selection:
-Support the sourcing strategy in collaboration with IT Sourcing and Contract Management teams
- Accompaniment of projects with the IT providers and support the definition of a Statement of
Work according to the Supplier contract in collaboration with Service Owners, Sourcing and Contract Management teams and Project Managers.

Main skills required :
- Strong experience in Supplier management and Development
- IT background and/ or Service Management background + Risk Management
- Strong Leadership skills
- Abilities to negotiate contracts (internally and externally)
- Strong Conflict management skills
- Experience with continuous improvement of processes

Michael Bailey International is acting as an Employment Business in relation to this vacancy.