Deskside Support Engineer

Vertragsart:
Vor Ort
Start:
ab sofort
Dauer:
keine Angabe
Von:
Infoplus Technologies GmbH
Ort:
Cologne
Eingestellt:
13.02.2020
Land:
flag_no Deutschland
Ansprechpartner:
Sandhya Taneja
Projekt-ID:
1892546


Work Location - Cologne, Germany
Start Date - Immediate
Job Type - Freelancer
Contract duration - 6 months
Language - English, German

Job Description:

Basic Functions:
As IT engineer works in onsite support team, provide IT support to users onsite, works with global support teams and other functional service teams.

Responsibilities and Duties:
Deploy, manage, and troubleshoot local and remote PCs, phones, printers and other client side equipment.
Resolve tier 2 Helpdesk tickets that fall under the Desktop Services groups’ responsibility.
IT Purchase and IT asset management.
Assist with implementation of systems as global teams or business needs require.

Key Performance
KPIs of onsite support achievement, customer satisfaction, flexible and able to adapt to changing requirements and schedules.

Competencies
Highly motivated with an ability to effectively prioritize and execute task in a high pressure environment.
Excellent verbal and written communication skills.
Spoken and written English skill is a must.