Beschreibung
Für unser Projekt sind wir derzeit auf der Suche nach einem :Hotline, Help Desk Expert (m/f/d)
Tätigkeit:
• daily business activities in 2nd level Distributed incident processing.
• Manage all incoming incidents from the customer which has been forwarded by L1 Contact Center to L2
• Analyze incident root cause & propose solutions in a customized Windows client environment
• Involve other down-streamed support units for solution design
• Process customer change requests
• Manage the communication with customer during incident processing
• Cross country collaboration with other Operating Centers
Skill:
• Deep knowledge of various IT Infrastructure technologies
o network components such as router, switch, WLAN access
o telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
o DICT equipment, such as computer, laptop, fax, screens, (multifunction) printers, peripherals
• Deep knowledge of various IT Software technologies
o Server & Client OS W2K8 / W2K12, WINDOWS 7/10
o Windows OS standard and administration tools and interfaces
o OS near application (e.g. driver, MS Office)
• several years of professional experience as Windows OS administrator in complex banking IT environments
• Ability to communicate with clients and to transfer complex IT context
• ITIL process know how and experience
• Familiar with used ticket processing tool: HP Service Manager
• Very good German language skills are mandatory
• Good English language skills
• Degree in computer science or equivalent knowledge
Start :
Einsatzort: München
Volumen: 6 -12 Monate ++
5 Tage vor Ort
Sprache : Deutsch/Englisch
Sollten Sie an einem Projekteinsatz interessiert sein, bitten wir Sie, sich bei uns zu melden.
Wenn Sie zurzeit in einem anderen Projekt tätig sind, bitten wir Sie, uns Ihre voraussichtliche Verfügbarkeit mitzuteilen und uns Ihr aktuelles Profil zukommen zu lassen.
Wir freuen uns über Ihre Rückmeldung.
Aleksandra Vassiliou
Head of Recruiting & Contracting
Be Think, Solve, Execute GmbH
Mergenthalerallee 45-47
65760 Eschborn
Email:
Web: www.be-tse.de
Geschäftsführer: Rüdiger Borsutzki, Andrea Angrisani, Marco Bosco, Marco Raschia
Hauptsitz München, HRB München , USt-IdNr.: DE