Beschreibung
Ausschreibung Nummer TEX_4532Einsendeschluss 18.01.2011
Skill Online Portal - Transition and Deploy
Anzahl Personen 1
Branche Telko
Einsatzort NRW
Projektdauer Asap bis zunächst März 2011 mit Option
Auslastung / Person 100%
Projekt / Profilbeschreibung:
This profile of qualification depicts the requirements which apply for an external contractor to work as a Service Transition Manager for the Online Program. The responsible line manager is the team lead of the Service Transition Management (STM) team within the Service Deployment and Support department of Global Applications (GA-SDS). The Service Transition Manager is responsible for the transition of IT services from inception to Go-Live. The required skills are largely focused on Project Management.
Project Management Skills
• Discuss, align on and document the agreed project scope in a structured manner; manage and document requested scope changes in a structured manner, also under time and political pressure
• Ability to identify and align with teams and stakeholders relevant for the implementation
• High-Level estimation of timelines, efforts and costs; ability to challenge/discuss estimates from other parties, understanding of also complex project dependencies,
• Manage project members or required contributing teams from various different teams in a matrix organisation;
• Document and maintain agreed timelines in a Project Plan (MS-Project); track, monitor and manage assigned time and monetary budget
• Concise Project Status Reporting; ability to collect statements and information from all involved teams, consolidate in a structured manner and report condensed key points to management
• Escalation Management: ability to collect information on major issues, consolidate and extract key points and direct to the appropriate party
• Manage the project and service status through the different stages and especially Go-Live, assess overall readiness, manage gaps and ensure successful transition
IT-Services / Technology general skills
• Understanding of and experience with the general architecture and components of IT-Services like Networking, Connectivity, physical Hardware / Operating Systems (UNIX, Microsoft), Application Layer, IT Operations and Support Structures
• Experience with Software deployment projects in multi-environment landscapes, good understanding of Release deployment flows and dependencies between them
• General understanding of / experience with Service Level Agreements (SLAs), IT service availability and support agreements
Soft skills
• Communicate skilfully in a political environment and under pressure
• Working in high dynamic program with frequently changed priorities
• Working in a multinational environment
• Building relationship and trust to customer and supplier (external and internal)
Language
• English language: fluid in written and spoken form
Desired
• Experience on general CRM services in the Telecommunication Industry
• Technical Experience with Web Services
• ITIL V3 Foundation
Bemerkung
• This role requires very good English communication skills. Main scope of this role is communication between several parties involved in the deployment process. High-Level technical skills required to be able to discuss with technical staff.
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