Beschreibung
German language fluent- with the following competencies/technical skills:
o Communication and customer service skills
o Problem determination and trouble-shooting
o Ability to be flexible, work under pressure, prioritize and multitask
o Hardware: desktops and laptops, LaserJet printers, Zebra Printers
o Proficiency on software packaging and deployment (MS SCCM)
o Microsoft Certified Professional (MCP) Office, Windows, etc
- Providing hands-on technical support for end users platforms, performing on-site analysis, diagnosis and resolution of a variety of issues
- Is the second level escalation for all Field Service related issues. This includes desktop / laptop computers, applications, phones, hardware, and printers.
- Testing and deploying desktop imaging updates and platform patches, hardware and software life-cycle management and basic server administration, deployment, qualification and troubleshooting
Details:
1. Provides Technical support. Onsite support assignments from end users and fellow analysts; treats clients in a professional, courteous, and helpful manner following standard procedures. Performs on-site analysis, diagnosis, and resolution of a variety issues ranging from a standard pc failure to an outage that affects manufacturing
2. Provide application deployment through the use of company approved software distribution mechanisms. Test and deploy desktop image updates and platform patches as released. Strict adherence to licensing and accurate inventory is required
3. Hardware and Software life-cycle management including the identification and evaluation of new software/hardware alternatives for handling present and future business requirements
4. Provide overflow support for account administration and Data Center operations in times of need. Provide advanced support for remotely connected and travelling users. Identifies and responds to threats of information security. Support security platform refresh cycles
5. Provide basic server administration, deployment, qualification and troubleshooting as guided by engineering staff. Liaise with engineers to provide sound solutions to problems that can be utilized by other sites
6. Maintains up-to-date knowledge of business continuity and disaster recovery plans to ensure correct response in time of crisis
Language-English and German