Service Management Consultant (m/w/d)

Beschreibung

Tätigkeitenbeschreibung
For our customer, we are looking for a Service Management Consultant (m / w / d) in Essen.

Task:
• Analysis and representation of the system landscape
• Technical support of IT Infrastructure
• Development and implementation of workshops
• PowerPoint presentation preparation of various topics
• Analysist of complex issues in the context of the current tasks
• Optimize and develop processes
• Defining processes
• Introduce news tool & manage transition
• Professional handling of MS Office applications PowerPoint

Experience:
• Senior-level with at least 8 years of professional experience
• ITIL certification (Methodological competence in ITIL)

Must-Have:
• Deep knowledge of IT Infrastructure
• Deep IT support konwledge
• Technical processes and technical operation control
• SLA Management
• Analysis capabilities
• Conceptual work
• Coordination and prioritization of tasks
• Process Design & Engineering




Fähigkeiten (Must have)
ITIL, MS Office, SLA, Support

Fähigkeiten (Nice to have)
Confluence, Jira