Onsite Technician (Munich; SCCM; IT Support; Windows 10; Active Direct

Bayern  ‐ Vor Ort
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Beschreibung

Onsite Technician (Munich; SCCM; IT Support; Windows 10; Active Directory; English/German)

A German speaking, Onsite Support Technician is required for a long term contract in Munich.

The ideal candidate will be needed for the following;

Tasks and Responsibilities:
? Provides second-line investigation and diagnosis
? Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
? Escalates unresolved incidents/service requests within agreed timescales
? Logs relevant incident/service request details per help desk procedures
? Communicates with client regarding incident progress
? Ensures tickets are always updated until issues are resolved
? Complies with the company's compliance, security and IT policies
? Liaises with clients, other client support groups and 3rd party providers when necessary
? Performs IMAC (Install, Move, Add and Change)
? Conducts hardware and software maintenance and support
? Troubleshoots and resolves PC incidents and/or VIP requests
? Coordinates with Service Desk/Suppliers for hardware repair
? Assists with Information Security Officer on IT security issues and virus elimination
? Assists local Server Team when server maintenance is required
? Creates/maintains documentation on ITSM tool
? Special events coverage (Townhall, ADHOC, Kickoff meetings)
? Connected Backup client support
? Local network support and/or assists Network/Platform team
? Setup, installation, configuration, upgrades, monitoring and troubleshooting of locally installed software/components in the laptops/desktops
? User account creation/deletion and file permissions
? End user data Backup management and maintenance as and when required

Skills and Requirements:
? Bachelor's in Computer Science, Information Technology or equivalent is preferred
? 1-3 years of relevant experience
? Windows client OS (Windows 10) administration
? OS Staging experience (Preferred with SCCM)
? Mac/iOS device administration knowledge is Plus
? Basic knowledge & understanding of Active Directory, Microsoft server operating system, File server, Backup, Anti-Virus
? Telephony system knowledge is plus (like Cisco/Avaya)
? Fluency in English & German language (spoken and written)
? Good interpersonal communication skills
? Understanding of customer satisfaction principles and practices
? Good organizational and time management skills
? Excellent troubleshooting skills, able to nail down tricky problems
? Must have strong interpersonal skills to work with globally distributed peers

If you are available then please forward your CV to me ASAP for immediate client interview.

Start
ab sofort
Dauer
12 months +
(Verlängerung möglich)
Von
Robson Bale Ltd
Eingestellt
19.11.2019
Projekt-ID:
1849839
Vertragsart
Freiberuflich
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