Beschreibung
Desktop Support | 6 months | Crailsheim, Euskrichen, Kronberg, Walldurn | B2 German or Higher
Skillset
. Minimum 5 years hands on experience as deskside/Onsite support/local IT engineer
. Basic understanding of Audio/Video equipment and conference room setup
. Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
. Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
. Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint etc.)
. Strong desktop support knowledge including hardware, software, and networking concepts
. Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
. User account creation for Active Directory, Exchange Mailboxes, Distribution lists
. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
. Troubleshoot and assist end users with mobile device setup, activations and performance issues.
. Strong Customer service skills
. Hand on Experience on ITSM tools like Service Now
Mandatory Certification
. A+ Certified or Equivalent Certified or Knowledge of Network Operations
Soft Skills
- Excellent communication and conversation skills (Verbal and Written) in German
- Good documentation skills
- Good working knowledge of MS Office (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance