Beschreibung
Role: IS&T Collaboration and Productivity TrainerLanguage Requirement: Fluency in English & German
Role Type: Freelancer
Start: ASAP
Duration of Project: 6 months with possibility of extension
Location: Munich, Germany
Remote working available: No
Position (Overview and Purpose)
The IS&T Collaboration and Productivity Trainer has responsibility for meeting the training needs for the site/region. This person must determine the needs of the user community and make sure that the IS&T organisation is providing technical training that meets those needs. They will work with the training manager to ensure an excellent quality of service.
Our fast-paced, fun team provides user support and services in a fast-growing business, sets desktop standards, and facilitates end-user training. Everyone at Apple depends on our team’s support, communications skills and attention to detail.
Description
o Deliver technical training to Apple employees across the EMEIA region, both in person and remotely using video conferencing and broadcasting equipment.
o These trainings include Cisco Jabber training, WebEx training and video conferencing and New Hire training, in the areas of group workshops, one-to-one personal training sessions, customised team workshops.
o Work with the training lead to schedule 1:1 and group training sessions in IS&T Learning Centre, book training rooms when required and liaise with business contacts across multiple Apple sites in EMEIA.
o Deliver 1:1 training sessions throughout the week. Adapt each 1:1 training session to the needs of the individual employee.
o Compose and send email communications and reminders about training sessions to employees using our internal email composition tools.
o Record and track training attendance in our internal learning management system.
o Prepare training rooms and hardware prior to each training session.
o Report to the training manager on attendance and employee feedback on a weekly basis, as well as pulling ad hoc reports when required by management.
o Maintain our internal training website on a weekly and monthly basis with updated charts and content.
o Assist in the identification of training needs in the company, assessing individual and group training requirements.
o Assist with the marketing of our team’s training offerings by creating Keynote presentations and email communications advertising these offerings internally.
Key Qualifications
o At least 5 years experience training a variety of audiences from one-to-one sessions to groups of up to a hundred people.
o Excellent presentation skills and communication skills - verbal and written
o Ability to learn new topics with minimum supervision and at a fast pace
o Ability to work within a dynamic team
o Self motivated with ability to work on own initiative
o Excellent organisation and time management skills
o Fluency in English
o Experience in technical writing
o Experience with Cisco Jabber and video conferencing technologies