2nd and 3rd Level Desktop Support Engineer

Beschreibung

Role: 2nd and 3rd Level Desktop Support Engineer
Language Requirement: Fluency in English & German
Role Type: Freelancer
Start: ASAP
Duration of Project: 6 months with possibility of extension
Location: Munich, Germany
Remote working available: No

Job Description: Desktop support Engineer

• Provide 2nd & 3rd Level desktop support to employees, contractors, and vendors
• Manage the team’s incidents queue and action all incidents within the given SLA
• Work as part of an EMEIA team that actions incidents remotely at all Apple sites across the region
• Manage the hardware repair process in region, liaising with our offsite and onsite hardware repair service providers.
• Support Mac OS X Servers, troubleshooting access and permissions issues
• Support the onsite managed print solution
• Support the internal meeting room check-in system
• Be an active and innovative team member, contributing to development and effectiveness, and undertaking other tasks as required
• Establish effective communication flows to the users
• Stay abreast of advances in technology
• Recommend improvements in technology (hardware and software upgrades)
• Recommend and assist in the evaluation of new techniques and tools to improve the efficiency and effectiveness

REQUIRED SKILLS / JOB EXPERIENCE

• Experience with Mac OS X, iOS and Windows
• Working knowledge of underlying network technologies and server setup and support
• Be able to provide support and communicate to employees of all job levels, from junior staff up to senior directors
• Experience working in a cross-functional matrix organisation
• Excellent communication skills, verbal and written
• Extremely strong teamwork ethic and customer support focus
• Fluency in English, Additional language a plus.