Beschreibung
Infosys– Digital Experience – Service Delivery ManagerInfosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 200,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.
Wanted: Global Innovators To Help Us Build Tomorrow’s Enterprise
In the role of System Analyst, you will interface with key stakeholders and apply your analytical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the functional specification artifacts. You will also deliver high quality test scenarios/cases and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Location for this position is Krakow, Poland.
Poland citizens and those authorized to work in Poland are encouraged to apply.
Qualifications Basic
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 12 years of IT experience.
Responsibilities:
• Plan and execute end to end knowledge transition activities across teams (functional and technology)
• Maintain high performing service support functions
• Deliver end to end CMS implementation program
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, and target setting
Preferred
? At least 7 years of experience in CMS/Web applications
? Must have worked in a large software transformation program
? Excellent leadership and people management skills
? Excellent written and verbal communication skills
? Willingness to support and mentor junior staff
? Excellent customer facing/customer service skills
? Able to work under pressure and meet deadlines
? Able to demonstrate a high degree of flexibility including shift and out of hours working
? Excellent organizational skills
? Able to manage sensitive and sometimes confidential information
? Self-motivation and able to take responsibility
? Able to manage and prioritize and tasks and time efficiently
? Able to demonstrate initiative and a proactive approach to daily tasks
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.