Beschreibung
DESKTOP SUPPORT ENGINEERWe look for different locations: Munich, Frankfurt, Hamburg OR Bremen, Stuttgart, Nürnberg
Duration :- till March 2020
Language requirement: Native German Speakers (C1/C2 level only)
The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
Looking for: Minimum 4 years’ experience in End User Computing.
Desktop Support – Technical Skills – Complete understanding of Asset Management.
• Install, upgrade, support and troubleshoot, Windows 7, Windows 10, other OS and Microsoft Office 2013
• and any other authorized desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any
• other authorized peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers
• and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized
• peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer
• repairs, maintains and restocks assigned parts inventory to insure proper spare parts
• levels
• Safely package equipment for branches and arrange for the transport of the
• Equipment.
• On-site support and support for Remote sites and work-from-home computing
• Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
• Emergency recovery maintenance for Desktops
• Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed
• Re-installation of the anti-virus packages corrupted or deleted by the users
• Day to day troubleshooting activities
• Help in upgrade the version of Mailing software
• Support of infrastructure servers (Active Directory, Domain Controllers, File & Print)
• Asset lifecycle management, asset tracking, and end-of-life services.
• Perform asset management activities to ensure hardware is properly assigned to the end users
• Vendor Management (Wherever applicable).
• Incident, Problem, and Change Management within the EUC environment.
• Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment
• Provide technical assistance and training to end users on computer operating systems and standard applications.
• Provide Smart Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. IMACDs, Equipment changes, reboots and power cycles. Local servers, BIOS Updates, Local storage appliances
• Parts replacement for existing servers resulting out of hardware failure.
• Racking / Stacking / lifting & Shifting of the server’s hardware for replacement of existing servers as a part of break fix.
• Manual servers Firmware upgrades in case of incompatibility with OS as a part of break fix only when supported
• Provide escort & assistance to vendor
• Tracing and Troubleshooting of Cables & Patch Panels (for Network, Storage, Power)
Process Skills :
• Excellent verbal and written communication skill in English Languages.
• Experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
• Working knowledge of ITIL methodologies, such as Incident , Request & Asset management.
EXPERIENCE/KNOWLEDGE & SKILLS
• Working technical knowledge of current protocols, operating systems and standards.
• Ability to operate tools, components and peripheral accessories.
• Microsoft Desktop Support Technician an advantage
• Software and Hardware Troubleshooting
• Windows 7, Windows 10 experience
• Routers, switches and firewall experience
• Microsoft Office 2007, 2013Office 2010 support
• TCP/IP
• Enterprise Backup Software
• PCI-DSS Knowledge
• Working knowledge of SMS, AD, Exchange and remote control tools
• Knowledge of all software applications used within the organization
• Professional image and grooming
• Self-confidence and interpersonal skills
• Analytical and problem solving skills
• Good communication (both verbal and written) skills
• Planning and organizing skills
• Strong listening skills .
• Able to operate effectively in a team environment with both technical and non-technical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule call
• Able to maintain professional demeanor under stress
• Able to operate within customer standard operating procedures.
• Working knowledge of SCCM, AD, Exchange & 2016 and remote control tools.
• Knowledge in Office 365.
• Good knowledge on HP / UCS Servers & HP & CISCO UCS Enclosure Hardware.
• Good knowledge on HP Blade server’s hardware.
• Good knowledge on Enclosure cabling and troubleshooting.
• Good knowledge on ethernet & Fiber channel connectivity issues.
• Network Cabling and Patching Knowledge.
• Good knowledge servers raking and de-raking.
• Servers Rack patch panel issues need to be identified and fix the issues.
• Floor-walk skills. (what need to be check and how to identify the errors on physically)
• Knowledge on tape library issues. (Used for backups)
• Knowledge on Storage devices hardware replacement. (SAN & NAS)
Qualification:
College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
Industry certifications, this can include CCNA or any Hardware certification