IT Service Desk (German Speaker)

Vertragsart:
Vor Ort
Start:
09.2019
Dauer:
6 Monate (Verlängerung möglich)
Von:
Ubique Systems GmbH
Ort:
Frankfurt
Eingestellt:
17.09.2019
Land:
flag_no Deutschland
Projekt-ID:
1824239


General Client Analyst tasks:
• IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
• Resolving (fulfilling) incidents (support requests) and document the actions in an approved service desk tool (ServiceNow).
• Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check.
• Support and implementation/deployment of applications and other workplace software
• Moves and changes support.
• Interface between IT Operations, customers and external IT-Service-provider.
• Inventory and asset management and care of hardware for Frankfurt based users.
Reporting and management tasks:
• Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as required
• Observance of processes, internal requirements and service level agreements.
• Customized reporting of adherence to service level agreements as agreed.
• Knowledge management and information sharing with colleagues. Maintain suitable Knowledge Base.
Required skills:
General:
• Communicative, friendly and reliable
• Good level of spoken and written English
Basic Technical skills:
• Microsoft Office 2010
• Microsoft Operating System (currently Windows 7)
• Microsoft Visio
• Hardware (PC/Notebooks/Printers)
• Security knowhow